Returns & Exchanges
At Primal Kitchen, we stand behind the quality of our real-food products and want you to be completely satisfied with your purchase. If your order arrives damaged or doesn't meet your expectations, please reach out to our team within 30 days of delivery for a resolution.
Check Your Order
Inspect your pantry staples upon arrival to ensure everything is correct and intact; report any issues within 30 days.
Contact Support
Email our customer care team with your order number and photos of any damaged items to initiate a claim.
Review Eligibility
Due to the perishable nature of our sauces and dressings, we cannot accept physical returns, but we will issue a refund or replacement for qualifying concerns.
Receive Resolution
Once approved, your refund will be processed back to your original payment method or a replacement shipment will be dispatched within 3-5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing