Frequently Asked Questions
Everything you need to know about our real-food pantry staples.
Are Primal Kitchen products Keto and Paleo friendly?
Yes, the majority of our products are designed to be Keto Certified and Paleo Friendly. We focus on high-quality fats and avoid refined sugars, grains, and soy.
What kind of oil do you use in your mayonnaise?
Our best-selling mayonnaise is made with 100% pure avocado oil, providing a rich, creamy texture and heart-healthy monounsaturated fats without the use of seed oils.
How long does shipping take?
Standard shipping typically takes 3-5 business days. Once your order is processed, you will receive a tracking number via email to monitor your delivery status.
Do I need to refrigerate my condiments?
Our dressings, mayonnaises, and sauces are shelf-stable until opened. Once opened, they must be refrigerated to maintain freshness and quality.
What is your return policy?
If you are not satisfied with your purchase, please contact our customer support team within 30 days of receipt. Due to the nature of food products, we handle returns and refunds on a case-by-case basis.
Are your products gluten-free?
Yes, all Primal Kitchen products are gluten-free. We prioritize clean ingredients and ensure that no gluten-containing grains are used in our formulations.